Direct Healthcare International (DHI) - Terms and Conditions

1. Service Commitment: Direct Healthcare International (DHI) strives to offer the highest level of service. Our reputation for high standards is paramount. We source high-quality healthcare by inspecting all hospitals and clinics, and vetting their surgeons and physicians thoroughly. However, DHI does not provide warranties or guarantees regarding the levels of service provided by hospitals, clinics, doctors, or surgeons. If you believe our service is lacking in any way, please contact us immediately so we can rectify the situation as soon as possible. DHI is committed to providing professional and courteous customer service. Any reports of unprofessional behaviour will be investigated and addressed promptly. Clients are responsible for following post-operative care instructions provided by the treating physicians. DHI is not responsible for any medical malpractice or negligence on the part of the hospitals, clinics, doctors, or surgeons.
2. Transportation and Accommodation: Unless explicitly stated, methods of transport and accommodation will be at our discretion. Any omitted costs or corrections to your invoice may be invoiced or credited later. DHI is not liable for any expenses incurred by clients that were not explicitly agreed upon in writing in the initial proposition or confirmed by DHI in subsequent communications. All advertised, advised, or published terms and conditions, hospitals, treating physicians, and places of accommodation are subject to change without notice. DHI is not responsible for disruptions caused by external factors such as travel delays or accommodation issues not arranged by DHI. When DHI assists in finding suitable alternatives, this assistance does not imply any liability on the part of DHI.
3. Payment Terms: Payments must be made in full prior to arrival for treatment. Any person seeking treatment that has not been paid in full may be refused treatment. In the event of treatment cancellation by the client, refunds will be provided in accordance with DHI's cancellation policy, which will be provided upon request. Any disputes regarding billing must be reported to DHI within 30 days of the invoice date. DHI will investigate and resolve billing disputes promptly.
4. Additional Costs: In exceptional or unforeseen circumstances, additional costs may be incurred for extra treatment. These may include extended hospital stays, accommodation, or further medication not included in the initial proposition. These additional costs will be discussed with the patient when possible, and a provisional cost indicated. Any such additional costs will be billed at a later date and must be paid within 30 days of invoicing. The company reserves the right to add an administrative service charge of 2% per month for delayed payment, in accordance with applicable laws, and may transfer any debt, in part or whole, to a third party. The debtor shall be liable for any reasonable costs, charges, and expenses incurred in the process of recovering any debt, including any dishonoured cheques. DHI reserves the right to pass outstanding debts to a third party for collection. 
5. Credit Checks: DHI reserves the right to liaise with credit reference and other agencies regarding a client’s status and submit information accordingly, in line with relevant legislation. DHI also reserves the right to refuse any client without providing a reason.
6. Information Accuracy: DHI does not warrant or claim that any information presented on our website(s) is correct or accurate. Such information should not be relied upon for making any medical diagnosis or decisions. Neither DHI nor its employees practice medicine or provide medical advice; always seek the advice of a qualified healthcare provider. Information presented on the DHI website(s), in brochures, booklets, leaflets, and sales documents is compiled from various sources and should not replace a professional consultation with a doctor. Never disregard the advice of a physician or other qualified healthcare provider. DHI ensures that all advertising and promotional materials are accurate and not misleading. Any claims regarding treatment outcomes are based on verified data. Patients are encouraged to seek detailed information during consultations.
7. Liability: DHI cannot be held liable or responsible for any detrimental treatment or actions of doctors or surgeons. DHI acts solely as an intermediary, facilitating access to surgery in its partner hospitals and clinics.
8. Privacy Protection: DHI respects and protects the privacy of its clients. Personal and medical details are treated in confidence and will not be disclosed to any third party, except in connection with the provision of requested services. DHI does not send unsolicited emails ('spam') and does not submit or disclose email addresses to mailing list organizations. All personal records are used solely for administering treatment. DHI complies fully with UK GDPR and other relevant European privacy protection laws regarding the storage and processing of personal data. For full details, please refer to our Privacy (GDPR) Policy available on our website.
9. Information Transfer: DHI facilitates the transfer of information and medical records between clients, their doctor or specialist, and the local surgeon or physician. Any temporarily stored information is held in a secure environment and is not associated with the patient's name, thus retaining confidentiality. This information is not released to anyone without the client's express permission, except as required by law. Clients must review their medical records for accuracy and report any discrepancies immediately. DHI will facilitate the correction of any errors in a timely manner.
10. Legal Disclosure: These policies do not limit or exclude any disclosure required by law.
11. Acceptance of Terms: By placing an order with DHI, you agree to be bound by these terms and conditions unless agreed otherwise in writing. All statutory rights apply in accordance with the statutes of the European Union and relevant national laws.
12. Jurisdiction Clause: These terms and conditions are governed by the laws of Belgium. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.
13. Force Majeure: DHI shall not be liable for any failure to perform its obligations where such failure results from any cause beyond its reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.
14. Referral Acknowledgment & Coordination: By agreeing to treatment through DHI, the patient acknowledges DHI as the coordinating entity and agrees to inform DHI if they seek further treatments at the same hospital within 3 years. Failure to do so may affect access to certain benefits, support, or preferential arrangements provided through DHI.